FAQ
Q1: What are the strengths of 22WIN?
22WIN is proud to be the first prestigious online gaming website in the Asian market. Our company provides many interesting gaming products such as Sports, live casinos, slot games, etc. B7 especially online horse racing and online cock-fighting. 22WIN guarantees that all deposit and withdrawal transactions of our players are always processed promptly. Moreover, players are supported by our 24/7 professional customer service.
Q2: Is it safe to join 22WIN website?
All information of our players is secured absolutely by our system in abroad. In addition, we also request our banks, transfer agents, credit card institution, and our partners to secure our players’ information for their transactions. All their deposits are considered commercial accounts and will not transfer to others.
Q3: What is the legal age limit to join 22WIN?
The legal age limit to join 22WIN is over the age of 18.
Q4: Is it compulsory to register with a real name at 22WIN?
For security reasons, players are required to register an account with their names that are matched with their bank account name. Hence, all deposit and withdrawal transactions must be submitted with their correct names.
Q5: What should I do if I forget the password of 22WIN account?
Please enter 22WIN website, then click on “Forget Password”, fill in full of correct information: user and registered email, then click ‘OK’. Our system will send your email a temporary password to sign in. After sign in successfully, you may change your password and use the newest password to sign in the next time.
Q6: Is online gaming legal?
In some countries or regions, it is against the laws to play online gaming. In this case, you are required to be in compliance with your local laws. Should you have any queries, kindly consult with law advisors in your place of residence for more information. Our company shall not take liabilities for those who violate their local laws.
Q7: May I use the credit card of which the owner’s name is not my name?
You are advised to use your own credit card to make a deposit.
Q8: Do I need to pay service charge when I make a deposit or withdrawal?
You may pay a small charge of service, depending on which method you choose. For this charge, kindly contact your banks for more information. There is free of charge processing from your accounts at 22WIN, whereas there are some charges of service processing by some banks, credit card institutions, or electronic wallets you choose. You may check the table of service charges at banks where you make a deposit or withdrawal. 22WIN does not receive any charges from your transactions.
Q9: What documents are requested to make a withdrawal at 22WIN?
Withdrawal via local banks
In order to make a withdrawal quickly at 22WIN via local banks, players must provide us with their enclosed documents as below
- A copy of their ID card with a clear photo.
- A copy of their bank account number.
- A copy of debit/credit card (including front and back side)
First time withdrawal.
For the first time withdrawal, in order to ensure safety in accordance with the withdrawal privacy policy of 22WIN, players are requested to provide our company with some necessary information. After that, the players are required to wait for our confirmation with our financial department for 3 office working days.
All above documents must be sent to our email at [email protected]